Mass Transit for Disabled Individuals, North County Transit District (NCTD)

Mass Transit for Disabled Individuals

 
General Information
Description of ServiceProvides public mass transit services for disabled riders (all buses and trains can accommodate wheelchairs).

Offers LIFT is the ADA paratransit service for passengers with disabilities in North County, who, because of their disability, are not able to access the fixed route services.

The law requires LIFT riders to be certified for ADA paratransit eligibility. Certified passengers can also apply for an NCTD Paratransit Reduced Fare I.D. Card, which allows them to travel on BREEZE and SPRINTER for FREE. If a passenger requires a personal care attendant (PCA), then their PCA can also ride free when accompanying the passenger with the disability.

**BEGINNING JULY 1ST, 2017** New Updates to the program will include:

1. Clients will be able to schedule 7 days in advance, including online trip booking - booking, confirmation and cancellation
2. Cancellations will be required 2 hours in advance
3. Pickup window expanded from 20 to 30 minutes
4. Automated Voice System to manage calls. Will be part of existing line, client will establish a pin number for managing their rides.
LocationNorth Coastal
Geographical AreaCarlsbad, Del Mar, Escondido, Fallbrook, Oceanside, San Marcos, Solana Beach, Balley Center, Vista
Facility/ADA AccessWheelchair Accessible.
Intake ProcedureFor individuals with disabilities, NCTD will provide assistive services. To obtain such services or copies of documents (such as public hearing announcements or board agendas) in an alternate format, please call or write to us, a minimum of 10 working days prior to the event. We will make every attempt to accommodate requests that do not give 10 days notice.
Intake RequirementsTo get disabled identification if disability is not visible, must either show a State of California DMV Disabled Placard ID or present a statement from a physician or rehabilitation center. In addition to the nature of the disability, the statement should identify whether it is permanent or temporary. Temporary IDs are issued to individuals with a limited term disability for a period of 6 months, with one 6-month extension.
Helpful TipsTo receive any NCTD documents in an accessible format please send your request to:
ADA Administrator
810 Mission Avenue
Oceanside, CA 92054
Tel: (760) 966 6500
Email: creports@nctd.org
(Mon-Fri, 8:00 am – 5:00 pm)
 
Client Information
Target PopulationDisabled - Physically
Intended ParticipantsPhysically Disabled
Age GroupAll Ages
GenderEither
Languages SpokenSpanish
Driver's LicenseNot Required
EligibilityMust get a disabled pass and/or have an ADA (Americans with Disabilities Act) certification to receive disabled services. Special identification required for personal care attendants to ride regular fixed-route buses free of charge when accompanying a person certified to use para-transit services.
 
Fees or Charges
Types of FeesFixed fee schedule with reduced rates for people with disabilities upon proof of age or disability (personal care attendants accompanying disabled riders travel at no cost on fixed-route buses).
Fee AmountsPlease visit website for fee amounts.
 
Availability
Hours of Operation 8:00 am-5:00 pm Monday-Friday
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
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Contact Information
 
Physical Site Address 1 810 Mission Avenue
Physical Site City, State, Zip Oceanside, CA 92054
Main Phone (760) 966-6500 Transit Info/Customer Care
TDD Phone (760) 966-6527
Service Location Email http://www.gonctd.com/contact/
Web Address http://www.gonctd.com/ada-overview/
 
Additional Information
Last Complete Service Update Date02/14/2017
FACT ResourcesX
 
 
Affiliated Agency, Programs, and Services
Affiliated Agency: North County Transit District
Affiliated Program: Mass Transit for Disabled Individuals
This Service: Mass Transit for Disabled Individuals, North County Transit District (NCTD)
 
Taxonomy Postings
Posted to Categories: Disability Related Transportation (BT-4500.6500-170)
Local Bus Transit Services (BT-4500.4700-500)
Paratransit Programs (BT-4500.6500)