Update My Agency

Welcome to our Partner Agency Resource Tools Page! 


Upon entering the 2-1-1 San Diego system, you agree that you are verifying the information that is currently listed for your agency or you are making change(s) or updates to your agency's listing and you also agree that the information that you submit is true and accurate to the best of your knowledge.

The agency resource hierarchy tool below will allow you to make edits to your specific Agency, Program, and Program Service Site information. Once a change has been submitted our Research and Data Center will receive an email notification with the changes. Our staff will review and approve changes or follow-up with you if any questions arise. If the information you have reviewed is current and up to date and no changes are required please make sure that you click "Save" under each record. This will ensure our staff receives APPROVAL for the information listed. Thank you for taking the time to update and review your agency.


  • If updates are made after business hours*, the updates will appear inactive in our database until our staff has approved the changes.
  • An Agency may have more than one administrative user assigned to the agency. If you are the administrator for one or more programs but not the entire agency, only update programs that you administer.
  •  Failure to comply or respond to the 211 San Diego annual update request may result in your agency’s exclusion from the 211 database.

Understanding the Database Structure

Agency Hierarchy Display Agency Program Service Site

The structure of our database is broken down into a three tiers: Agency, Programs, Service Sites (Locations).

  • Includes agency name, Administrative Information about your agency including Legal Tax Classification, Licensing, Administrative phone, website, email, logo etc.


  • Includes only the program description (add details on program under service).
  • An agency can have one or multiple programs. 
  • A program may have more than one service.
  • Each program has service site(s) that have detailed information about the program including eligibility, intake, phone, hours/days of operation, target population, fees, etc.
  • The service profile, is the default display in the public search.
  • Includes specific information about a services being rendered under the unbrella of a program
  • Includes address, phone, intake details, eligibility, fees, and insurance information.
  • The service profile is specific to each location a program is offered at.
  • If the service is targeted to different populations or have different eligibility requirements, list the services separetly. 
  • Taxonomy postings. See www.211taxonomy.org for more details.


Due to programmatic and system changes related to 360 Community Coordination, agency administrative user accounts are temporarily unavailable. For changes and edits to your agency’s programs and service listings and next steps, please contact our resource team at: resourcenter@211sandiego.org or call (858) 300-1200 during bussiness hours.  To add a Program to your existing Agency, click here.



211 San Diego has created a quick reference Agency Style Guide to help you through the process of adding/updating information in our database. Click here to download.

Business Hours

If you have any questions or if you require technical support, please contact our Research and Data Center at (858) 300-1200 or send an email to resourcecenter@211sandiego.org during business hours (8:00 am-4:30 pm Monday-Friday).


211 San Diego may exclude or remove organizations from its resource database for any reason. Inclusion in the database does not imply endorsement, and omission does not indicate disapproval. 211 San Diego neither guarantees nor makes any representation as to the accuracy or completeness of the information contained in claimed resulting from or arising out of reliance upon the information and procedures presented in the database.

211 San Diego adheres to the AIRS Standards for Information and Referral (AIRS) Organizations. We apply standard data collection methods that seek the same type of information from every Agency and Service Site. All information in our database is classified according to the AIRS Taxonomy of Health and Human Services. 211 San Diego reserves the right to edit information for brevity, clarity and content.